THANK YOU just a note to say THANK YOU for all the beautiful frames. Your company’s work is outstanding and the frames really make my pictures “pop”. So easy to order and pay on-line, and dimensions are accurate to the mm. on speedy delivery. I’m so impressed with your company and your products. Thank you – will be back again and again.
Dan, Calgary | Not happy I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | I could not imagine any better service... I could not imagine any better service than I have received. My request for quote was acted on, my order received and acknowledged and payment received all on a Sunday afternoon. Shipment was free and the materials arrived extremely well packed. Product was excellent quality and order completed as requested. I would highly recommend Vancouver On Canvas for framing materials. Thank you for excellent service.
Ken Norton, Cobble Hill, BC | Thanks again! I just received my order and I'm very happy with it. Your choice of border etc. was spot on. Thank you very much for this.
Lura, Chicago |