impressive quality but... Overall the quality of my print was impressive, however there are a few small areas that have white marks where the gloss adhered to the backing of the canvas as it was rolled for shipping. I suspect this was due to haste and do not fault keenart entirely for their eagerness to ship my order although as the image is now I am reluctant to hang it on the wall. There is also a scratch approximately 3cm on the right side of the image that is rather unsightly.
Ryan, Hamilton, Ontario | Not happy I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | Merry Christmas Just wanted to drop a quick message about how happy I am about the quality of the product I received and also the incredible service. I had originally ordered a product I later realized wasn't what I wanted so I had phoned and the clear communication and prompt help allowed the proper changes be made. To top it off, I received the items ahead of schedule and put a huge smile on my face. Will be back to order more and obviously will recommend this site to everyone!
Thanks and Merry Christmas to everyone at KeenArt :)
Kris, | I am pleased... I just received the canvas prints and wanted to let you know how pleased I am with them! They turned out even better than I had hoped too.
The concert stubs belong to my husband and the prints were made to decorate the wall of our daughter's bedroom who turns 14 this week. She is a huge British rock fan and will flip when she sees them.
Thanks for a wonderful job.
Jane, Vancouver |