Not happy I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | impressed Thanks very much, everything is correct. I appreciate you applying the discount! I have been very impressed with the construction of the wood panels. It makes my artwork look very professional.
Nancy, | custom frames Just wanted to say thank you for the solid frame product you delivered to my studio last month!
Omid, | Stay Safe Thank you so much, frames received and look great.
Looking forward to doing more business with you.
Stay safe and have a great weekend.
Trixie, |